Help & Grievance Desk

Customer Support & Compliance

We are committed to prompt customer assistance, complete operational transparency, and professional resolution of your queries.

Contact Channels

Helpdesk
Official Support Email

vishalbalawasiya@gmail.com

Direct customer assistance • Expected response within 24 hours Operating Hours: Monday – Saturday (9:30 AM to 6:30 PM IST)
Customer Support Center

Devi Finance Operations Hub, Tower B, Level 4, Financial District, Hyderabad, Telangana, 500032

Submit Support Ticket

Quick Assistance

Grievance Redressal Mechanism

Escalation Matrix

In accordance with regulatory customer protection frameworks, customers who have not received a satisfactory resolution from general support can escalate their concern to our Principal Grievance Redressal Officer.

Grievance Officer Shri M. Venkatachalam
Designation Head of Customer Operations & Grievance
Direct Grievance / Support Email vishalbalawasiya@gmail.com
Resolution Turnaround (TAT) Within 7 to 14 business days
* When lodging a formal grievance, please specify your Application ID, registered mobile number, and a chronological summary of previous support interactions to expedite resolution.

Legal, Privacy & Compliance Disclosures

1. Mandatory Loan Disclaimer

Devi Finance is a digital application facilitation and dashboard platform for Personal Loan products. Submission of an application through this platform does not constitute an agreement or guarantee of credit sanction. Loan sanction, offered loan amount, interest rates, tenure, processing fee, and final disbursement are strictly contingent on the applicant meeting credit criteria, physical or electronic document verification, and applicable lender underwriting terms. Devi Finance does not charge upfront non-refundable cash processing fees before loan evaluation.

2. Privacy Policy & Identity Data Handling

Your privacy is of utmost importance to us. Collection of sensitive personal data—including legal name, date of birth, contact number, masked Aadhaar reference, and PAN number—is conducted solely for the purpose of identity verification, fraud prevention, credit risk assessment, and customer communication in accordance with applicable Indian digital data security standards. We do not store unmasked Aadhaar credentials in local browser storage, and we never sell applicant information to third-party marketing entities.

3. Terms and Conditions

By using this website and submitting an application, you certify that: (a) You are an Indian citizen of at least 18 years of age; (b) All information, contact numbers, and identification numbers furnished by you are authentic, valid, and belong to you; (c) You authorize Devi Finance to verify details submitted against verified records for credit processing; (d) You understand that calculated EMI estimates are purely illustrative and subject to change upon credit review.